Your V810 can be used in 3 different power modes; battery-only, AC power only, or AC power with batteries installed. Your V810 comes with 3 AA batteries. An optional Ni-MH rechargeable battery pack can be purchased through ATEL USA.

To Perform a Power Reset:

a) Using the Power button: Press and hold the power button for 10 seconds until the V810 restarts.

b) If your V810 is in Battery-only mode, remove the batteries for 10 seconds and then re-install the batteries.

c) If your V810 is in AC power only mode (only plugged into the wall charger), unplug
the wall charger for 10 seconds and then plug the wall charger back.

d) If your V810 is plugged into the wall charger AND installed with AA batteries, unplug the wall charger, AND remove the batteries for 10 seconds. Then, plug the charger back in and re-install the batteries

Using the RESET pin hole: Remove the back cover. Make sure your V810 is powered on. Use an unfolded paper clip, insert it into the RESET pin hole and push down for 3 seconds, then release. Your V810 will perform the reset and restart automatically.

Make sure the AC power adapter is properly connected to both the unit and the wall socket. Check to make sure the telephone cable is securely plugged into both the phone and the V810 unit. Check the screen to make sure at least one of the signal strength bars is lit up. Check with your SIM provider to make sure that service is activated and provisioned for this type of voice device.

The availability of a shortcut feature to access voice mail messages depends solely on the capabilities of the telephone you use with the V810. Please refer to the user manual and set-up material that came with your telephone.

If your wired phone does not support a shortcut feature to access voice messages, you may have the option to save your voice mail number into the address book on the handset and assign that number to the #1 speed dial position on your phone’s keypad.

If the telephone connected to your V810 has an answering device, you can set it to pick up after fewer rings before the call goes to the voice mail. Turn off your answering device if you would like to use the voice mail service. Please refer to the user manual and set-up material provided by the answering machine manufacturer for instructions.

Make sure the AC power adapter is properly connected to both the unit and the wall socket. Check to make sure the telephone cable is securely plugged into both the phone and the V810 unit. Check the screen to make sure at least one of the signal strengths is lit up. Check with your SIM provider to make sure that service is activated and provisioned for this type of voice device. Note that a dial tone will only be available and heard when the device is connected to a network.

The availability of a shortcut feature to access voice mail messages depends solely on the capabilities of the telephone you use with the V810. Please refer to the user manual and set-up material that came with your telephone. If your wired phone does not support a shortcut feature to access voice messages, you may have the option to save your voice mail number into the address book on the handset and assign that number to the #1 speed dial position on your phone’s keypad.

If the telephone connected to your V810 has an answering device, you can set it to pick up after fewer rings before the call goes to the voice mail. Turn off your answering device if you would like to use the voice mail service. Please refer to the user manual and setup material provided by the answering machine manufacturer for instructions.

You can use the telephone connected to your V810 to make 911 calls. For better GPS location accuracy, place your V810 near a window.

Note: ATEL cannot guarantee the voice or E911 calls availability. Making a successful call depends on your hardware (telephone) availability, physical location, wireless signal strength, and/or network services. You should never rely solely on any wireless mobile device for essential communications (medical emergencies, for example). When making an emergency call, remember to give all the necessary information as accurately as possible.

While the V810 has backup batteries, if the phone connected to it requires external power to operate, service (including the ability to make and receive 911 calls) will not be available during a power outage. Service will only be available during a power outage if the phone connected to the device does not rely on external power to operate (as is
the case with many corded phones).

Battery usage and standby time depends on the network, signal strength, temperature, features, battery age and accessories you use. Generally, talk usage time (without data) on backup AA batteries is approximately 2 hours, and standby time is up to 27 hours (varies by conditions). Talk and data usage time on backup Ni-MH batteries is approximately 2.5 hours and standby time is up to 6 hours. If the power save mode is on, talk without data usage time on backup Ni-MH batteries is approximately 3.5 hours and standby time is up to 27 hours.

Your V810 displays the phone number for incoming and outgoing calls. If the telephone connected to your V810 supports the Caller ID function, the telephone displays the caller’s phone number and/or name before you take the call. Contact names stored on your telephone may be displayed for incoming calls. Please consult with your service provider for more info on the Caller ID feature (additional charges may apply).

You can adjust the volume using the telephone connected to the V810. Refer to your telephone user manual for more details.

Check the number to ensure you’re dialing correctly, without pauses longer than four seconds between dialed digits.

If you cannot connect to the internet, try the following suggestions:

a) Make sure you are connected to your V810 with the correct Hotspot Wi-Fi SSID and password.

b) Make sure the SIM card is inserted properly in the spring-loaded SIM card slot.

c) Contact your service provider to make sure your SIM subscription plan is active.
Note: Hotspot service plan may be required.

The Hotspot Wi-Fi network name (SSID) and password can be found on your V810 LCD Display and on the device label (under the battery holder).

Connect to your V810 Hotspot Wi-Fi and then launch the Direct Connect Portal (http://192.168.0.1). S
elect About > Backup and Restore, click on Restore Factory Defaults.

Your Wi-Fi devices save the previously used Wi-Fi names associated with the passwords used to access the Wi-Fi name. When you change the Wi-Fi password only for your V810 and keep the same Wi-Fi Name, the devices try to connect to your V810 using the Wi-Fi name and previous Wi-Fi password saved, causing Wi-Fi authentication error.

To resolve the issue, from your device Wi-Fi settings, try “Forget” your V810 Wi-Fi SSID from the network available list and re-connect again when the V810 SSID reappears.

If you can’t access the Direct Connect Portal at https://192.168.0.1, check the following:

a) Ensure the correct URL, https://192.168.0.1, is entered or try http://192.168.0.1

b) Ensure your device is connected to your V810 Wi-Fi with the correct Wi-Fi name (SSID) and password. The default password for the Direct Connect Portal can be found on the device label as well as the LCD screen display menu. If you have forgotten the password you created, you will need to do a factory reset to restore the default settings on your V810 by long pressing the RESET pinhole.

You can find full FAQ details here.